FAQ

General HVAC FAQs

Are you licensed and insured?

Yes, Wm. Price Heating and Cooling is a licensed HVAC company and is fully insured.

What areas do you service?

Wm. Price Heating and Cooling offers heating, cooling, and indoor air quality services throughout communities across Northeast Ohio. We also service areas of Western Pennsylvania that border our Ohio counties.

Our team is happy to help residents throughout Mahoning Valley, including cities and towns such as Austintown, Boardman, Brookfield, Canfield, Columbiana, Cortland, Hubbard, Liberty, Mineral Ridge, Niles, Poland, Salem, Warren, Youngstown, and more.

Don’t see your city listed? We probably still service your area! Give us a call today to schedule your HVAC service.

What type of HVAC system do you recommend for my home, and why?

We are Carrier Factory Authorized Dealers. If you are looking to install a new HVAC system, our Comfort Specialists offer free estimates. After evaluating your home, your comfort specialist will talk with you about any questions you may have. In most cases, you will receive 3 options to choose from based on all we learned about your home and comfort needs. Call us to set up a day and time that works best for your schedule.

What are the benefits of regular HVAC maintenance?

Regular maintenance can improve system efficiency, extend the lifespan of your equipment, improve air quality, and reduce the likelihood of unexpected breakdowns.

How often should I change my HVAC filters?

It is recommended to change your HVAC filters every 1 to 6 months, depending on your manufacturer’s specifications.

How do I know if I need to replace my HVAC system?

Signs that you may need to replace your HVAC system include frequent repairs, increasing energy bills, uneven temperatures, and the system being over 12-15 years old.

How can I make my HVAC system more energy efficient?

To make your HVAC system more energy efficient, try these tips: upgrade to a programmable thermostat, ensure your home is properly insulated, seal ducts, and maintain your system regularly.

What should I do if my HVAC system is leaking water?

If your HVAC is leaking water, turn off the system to prevent further damage and check for clogged condensate drains or a faulty condensate pump. It’s best to have a professional address the issue.

Why is my HVAC system not turning on?

If your HVAC system is not turning on, it could be due to a tripped circuit breaker, a malfunctioning thermostat, or a more serious issue with the HVAC system. Check these components first, and if the problem persists, contact a professional.

How much does a new HVAC cost?

The cost to install new HVAC equipment involves many considerations. To ensure you are getting the best option for your home, we offer complimentary in-home evaluations and estimates.

Our Comfort Specialists will list any concerns you may have, check your windows and insulation, inspect your electrical panel and ducts, and perform a heat-loss analysis of your home. With all that crucial information, we will present you with potential HVAC options for installation, answer any questions, and discuss financing and any promotions available to you. To set up your complimentary home evaluation, give us a call.

What should I do if my HVAC stops working suddenly?

If your AC or furnace stops working, check if the thermostat has power (for digital thermostats, the display should be illuminated). If not, replace the batteries, check the circuit breaker, and try changing your air filter. A dirty or clogged air filter can restrict air flow, which could cause your system to shut down. If your air conditioner or furnace still does not work after performing these steps, it’s best to call a licensed technician.

Furnace FAQs

Can you install and service furnaces?

Yes! Wm. Price Heating and Cooling is your go-to team for expert furnace help. We specialize in Carrier furnace installation; however, we can repair and perform general maintenance tune-ups for all brands and models of heating systems.

We also offer 24/7 emergency furnace repair!

What are the signs that I need furnace repair?

Loud noises, inconsistent heating, frequent cycling, or rising energy bills may signal trouble with the furnace. Contact Wm. Price Heating and Cooling if you suspect your furnace needs repair.

How long does a furnace typically last?

Most furnaces last 15 to 20 years, depending on the type, how well they’re maintained, and usage habits. Regular maintenance can extend their life, while neglect may shorten it. Contact Wm. Price Heating and Cooling if you need a furnace replacement.

Why is my heater blowing cold air?

Common reasons your heater is blowing cold air include:

• The thermostat is set to “fan only.”
• The heater hasn’t fully warmed up.
• A dirty air filter is restricting airflow.
• There’s an issue with the ignition system.

A professional heating inspection from Wm. Price Heating and Cooling can quickly pinpoint the issue and provide you with expert repair solutions.

Why is my furnace making strange noises?

Strange noises can be caused by a variety of issues, including loose components, a dirty burner, or problems with the blower motor. It’s important to have any unusual sounds checked out by a professional to prevent further damage.

What should I do if I hear a noise coming from my furnace?

You should turn the system off at the thermostat and contact a professional immediately.

• A banging or popping noise could indicate a delay in ignition within the furnace.
• Squealing or screeching could indicate there is an issue with the inducer or blower motor.
• Rattling may indicate loose panels, parts, or debris inside the furnace or ductwork. In some cases, it may also point to a failing blower motor or a cracked heat exchanger, both of which pose a serious safety hazard.

Is it safe to operate my furnace with a cracked heat exchanger?

Running a furnace with a cracked heat exchanger is NOT safe and can pose significant risks to your health and safety. A cracked heat exchanger can lead to several serious issues, including carbon monoxide leaks, fire hazards, reduced efficiency, and further damage to other components within the unit.

Safety should always be your top priority. Do not run your furnace if you suspect or know that the heat exchanger is cracked. Taking immediate action can help prevent potential health hazards and ensure your home remains safe and warm.

How can I make my furnace more efficient?

To improve your furnace’s efficiency, schedule yearly maintenance, seal ductwork air leaks, improve insulation, and consider a programmable thermostat to save energy and boost comfort.

How often should I schedule a furnace tune-up?

You should have your furnace checked once a year. Routine inspections help ensure safe and efficient operation. You can save yourself time and money by enrolling in one of our annual membership programs—we offer performance inspections, warranties on repairs, and numerous other member-only perks.

Air Conditioning FAQs

Can you install and service air conditioners?

Yes! If you’re looking for air conditioning repair, Wm. Price Heating and Cooling is your trusted local expert. We specialize in Carrier air conditioner installation; however, we can repair and perform general maintenance tune-ups for all brands and models of cooling systems.

We also offer 24/7 emergency AC repair!

How often should I schedule professional maintenance for my AC system?

You should have your AC maintained once a year. Routine maintenance helps prevent breakdowns, improves energy efficiency, and extends the life of the unit.

What are the signs that I need AC repair?

If your air conditioner is making strange noises, blowing warm air, cycling on and off frequently, or causing a spike in your energy bills, it may be time for a repair. Contact Wm. Price Heating and Cooling for expert air conditioning repair and service—we’ll get your cooling system back on track fast.

How long does an air conditioner last?

A well-maintained central AC system can last 15 to 20 years. Factors like regional climate, usage, and maintenance frequency can affect its lifespan. Request a free estimate for an air conditioner replacement, or contact us for air conditioning maintenance to keep your AC running smoothly.

What size air conditioner do I need?

The right size AC depends on your home’s square footage, insulation, number of windows, and more. An HVAC comfort specialist from Wm. Price Heating and Cooling will perform a load calculation to determine the ideal size of the air conditioning system you should install for comfort and efficiency.

What should I do if my air conditioner appears to be frozen up?

If your AC is icing over, turn it off to prevent further freezing and potential damage to the system, and turn the fan on (set the thermostat to “Fan” mode) to help thaw the ice on the coils.

Check the air filter for dirt or restricted airflow; ensure all vents and registers are open and unobstructed; inspect the outdoor condenser to confirm the fan is spinning and/or running; then contact Wm. Price Heating and Cooling for further guidance.

Why is my air conditioner blowing warm air?

An AC blowing warm air can be caused by several factors, such as low refrigerant levels, a dirty air filter, a malfunctioning thermostat, or a compressor issue. It’s best to have a professional diagnose and fix the problem.

How can I improve the efficiency of my air conditioner?

To improve an air conditioner’s efficiency, regularly clean or replace air filters, ensure the outdoor unit is free of debris, use a programmable thermostat, and schedule annual maintenance.

Air Handler FAQs

Can you install and service air handlers?

Yes. Wm. Price Heating and Cooling provides professional air handler installation, maintenance, and repair. We work with all major brands and system types, including heat pump air handlers and all‑electric systems.

Whether you need a new installation, routine service, or emergency repairs, our licensed technicians ensure safe, efficient, and code‑compliant work tailored to your home’s comfort needs.

How do I know if I have an air handler?

You likely have an air handler if your home uses a heat pump or an all‑electric HVAC system (no gas). Air handlers are indoor units that do not have a gas line or exhaust flue and often have a condensate drain line. Thermostats that show “Aux Heat” or “Emergency Heat” are another strong indicator. If your outdoor unit is labeled “Heat Pump,” it always pairs with an air handler.

Where is the air handler located in a home?

Most air handlers are located indoors, commonly in an attic, basement, utility closet, or crawlspace, depending on your home’s design.

How long does an air handler last?

The average air handler lifespan is 10–15 years, though proper maintenance (filter changes, coil cleaning, inspections) can extend it to 20 years or more.

How do I know if my air handler needs repair?

Common signs of a failing air handler include:

• Weak or no airflow
• Strange noises (grinding, banging)
• Water leaks
• Rising energy bills
• Uneven temperatures

If you are experiencing any of these symptoms, contact Wm. Price Heating and Cooling at 330.545.3722; we’re available 24/7 for emergency service.

Why is my air handler not turning on?

The most common causes include:

• Tripped circuit breaker
• Dirty or clogged filter
• Thermostat issues
• Faulty blower motor or control board

The top three are DIY air handler maintenance tasks you can troubleshoot for yourself. If none resolve your issue, it could be a component fault causing your air handler not to turn on. Contact Wm. Price Heating and Cooling for air handler diagnosis and repair.

Does an air handler have a filter?

Yes. Most air handlers include a return air filter that must be replaced according to manufacturer recommendations to maintain airflow, efficiency, and indoor air quality.

Can an air handler leak water?

Yes. Water leaks usually result from a clogged condensate drain, frozen evaporator coil, or cracked drain pan. This is one of the most common air handler service calls that Wm. Price Heating and Cooling receives.

Do all homes need an air handler?

No. Homes with heat pumps or all‑electric systems need an air handler. Homes with traditional gas furnaces often do not, as the furnace performs the air‑moving function instead.

Ductless Mini Split FAQs

What ductless services does Wm. Price Heating and Cooling provide?

Wm. Price Heating and Cooling is your trusted local expert. As a Carrier Certified Ductless Pro, we specialize in installing high-efficiency Carrier ductless mini split systems and service most makes and models of ductless mini splits.

Whether you need a quick repair, routine maintenance, or emergency ductless service, the Wm. Price Heating and Cooling team is here to keep your system running at peak performance year-round.

How long do ductless mini split systems last?

With proper maintenance, a ductless mini split can last between 15 and 20 years. Regular filter cleaning and annual professional servicing will help ensure optimal performance and longevity.

Are ductless mini splits a good option for older homes?

Absolutely. Installing a ductless mini split can be ideal for older homes without existing ductwork. They offer an efficient, non-invasive heating and cooling solution that requires no major renovations or structural changes.

Do ductless mini splits require regular maintenance?

Yes, regular maintenance is essential to keep ductless mini splits running efficiently. Homeowners should clean ductless filters monthly and schedule professional service annually to check refrigerant levels, clean coils, and inspect electrical components.

Schedule your ductless mini split tune-up with Wm. Price Heating and Cooling or enroll in one of our membership plans for routine care.

Boiler FAQs

What boiler services does Wm. Price Heating and Cooling provide?

Wm. Price Heating and Cooling provides a full range of residential boiler services for most makes and models, including boiler repairs, routine maintenance, installation, replacement, and 24/7 emergency boiler repairs. Our experienced technicians are equipped to keep your system running safely, efficiently, and reliably year‑round.

Why is my boiler making banging or whistling noises?

Banging, knocking, or whistling noises are often caused by a condition known as “kettling,” which occurs when mineral buildup restricts water flow and causes overheating. Whistling sounds can also indicate trapped air, pressure issues, or a failing pump.

These noises should never be ignored, as they can signal internal damage. A professional inspection and diagnosis from Wm. Price Heating and Cooling can identify the cause and prevent further issues.

How often should I have my boiler serviced?

Most boilers should be professionally serviced at least once a year. Annual maintenance helps improve efficiency, extend the lifespan of the system, reduce the risk of breakdowns, and ensure safe operation. Regular servicing also allows technicians to catch small issues before they turn into costly repairs.

Is it better to repair or replace my boiler?

The decision to repair or replace a boiler depends on its age, efficiency, and repair history. If your boiler is relatively new and the repair is minor, fixing it is usually the better option.

However, if your system is over 20 years old, requires frequent repairs, or is no longer energy‑efficient, replacing it with a modern, high‑efficiency boiler may save you money in the long run.

What are the signs of a failing boiler?

Common signs that your boiler may be failing include inconsistent heating, rising energy bills, frequent repairs, unusual noises, or water leaks.

If your boiler is over 20 years old and showing multiple symptoms, it may be time for professional service or replacement.

What should I do if my boiler stops working?

If your boiler stops working, first check your thermostat, power supply, and circuit breakers. If the problem isn’t obvious or the system won’t restart, it’s best to contact Wm. Price Heating and Cooling for professional boiler repair. Attempting DIY repairs on a boiler can be unsafe and may cause further damage, especially with gas or high‑pressure systems.

IAQ Frequently Asked Questions

What indoor air quality services do you offer?

We offer indoor air quality testing and air duct repair and sealing. From installing air scrubbers, humidifiers, and dehumidifiers to providing high-MERV air filters, we have the IAQ products, tools, and expertise to improve your home’s air quality.

What impacts indoor air quality in Northern Ohio?

Everything from dust to humidity and even your HVAC system can affect the indoor air quality. Pollutants can come from a variety of sources, including:

• Dust, pet dander, and pollen
• Mold and mildew
• Household cleaning products
• Tobacco smoke
• Poor ventilation
• Combustion appliances (gas stoves, furnaces)
• Dirty air ducts or clogged filters

Is indoor air quality worse in the winter?

Yes—reduced ventilation during colder months (to keep a house warm) traps pollutants inside. That’s why it’s smart to schedule an IAQ checkup from Wm. Price Heating and Cooling.

How do I know if my indoor air quality needs improvement?

If you’ve noticed increased allergies, lingering odors, or excessive dust, it may be time to evaluate your indoor air quality. Take our IAQ Quiz to get started on improving your indoor air quality.